A free week of high-protein meals, as a PDF. Get it here
A free week of high-protein meals, as a PDF. Get it here
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Answers to the most common questions about our digital products, meal plans, recipes and your account. Can't find what you need? Contact us.
01
How do I download my meal plan or recipe book?
Straight after checkout you'll see a download link on the order confirmation page. We also email you the link, and your files are always available under My account → Downloads.
What format are the products in?
All meal plans and recipe books are PDFs. They work on phones, tablets and computers, and you can print them at home.
I didn't receive my email. What should I do?
Check your spam or promotions folder first. Your downloads are also available in your account. If you still can't find them, contact us with your order number.
Can I get a refund?
Because our products are digital, refunds are handled case by case, for example if a file is faulty or you bought something twice. See our refund policy.
02
Which meal plan is right for me?
For fat loss, choose the 30-Day Fat Loss plan. For muscle gain, the 30-Day High-Protein plan. To try meal planning first, start with the 7-Day plan or our free starter plan. Compare them all on the meal plans page.
How does the personalized meal plan work?
After checkout you'll complete a short questionnaire about your goals, preferences, allergies and schedule. We build a 4-week plan around your answers and deliver it within 5 business days, with one round of revisions included.
Are the plans suitable for vegetarians?
Most plans include vegetarian swaps. For a fully vegetarian or vegan plan, the personalized plan is the best option.
Can I share my plan with my partner?
Your purchase is for personal use in your household, so cooking from it together is absolutely fine. Please don't share the files outside your home.
03
How do you calculate the nutrition information?
We estimate calories and macros per serving from standard food composition data. Actual values vary with brands, ingredient sizes and portions, so treat them as a close guide.
How much protein should I eat?
Most active adults do well on 1.6 to 2.2g of protein per kg of body weight per day. Our protein guide explains how to work out your number.
Is Level Nutrient suitable if I have a medical condition?
Our content is general information for healthy adults, not medical advice. If you have a medical condition, are pregnant or have a history of disordered eating, please speak to a doctor or registered dietitian first.
04
Do I need an account to buy?
You can check out as a guest, but creating an account makes it easier to find your downloads later.
How do I unsubscribe from emails?
Every email includes an unsubscribe link at the bottom. One click and you're off the list.
How do you use my data?
We only use your data to deliver your orders, send emails you've asked for and run the site. Read our privacy policy for the details.
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